Thought Leadership

Grocery Co-Op Harvesting The Best

The Mustard Seed

Service, flexibility made Armagh POS Solutions and Catapult point-of-sale easy choices for new co-op.

The Mustard Seed, Hamilton’s first grocery co-op, is committed to giving its members and shoppers the best of everything local.

When it came time to find a POS system for the new store, General Manager Richard Adshead liked the fact that Armagh was a local company focused on providing service excellence. It was a perfect fit with the store’s commitment to having “a positive impact on our local economy, our community, our health, and our environment.”

“We looked at a number of POS systems in a process that took us about six weeks,” explains Richard, whose grocery co-op opened in January 2014 after a successful membership drive and extensive renovations to their location on York Boulevard in Hamilton.

“One of the big reasons we selected Catapult was Armagh. We felt service was a very important part of the selection process, which made Armagh a great choice for us. They demonstrated a great ability during the demonstrations. We were happy with the software, and happy with their team.”

The flexibility of Catapult system was also a strong selling point, giving the grocery co-op the ability to cater to its members. “We love the fact that when a member is ready to check out with their purchases, we just scan their card and the system automatically recognizes them as a member.”

That means the member receives special member pricing where applicable. In additional, each member’s sales are automatically tracked with reward credits printed on their receipt with each shopping visit.

The co-op also liked the fact they can customize shelf labels throughout the store, including detailed information to help their members make informed choices. The store focuses on sourcing products from local producers and wanted to make that information easily accessible.

Richard noted that Armagh really came through when it came time to open the store. “We had a very aggressive opening schedule, and didn’t allow a lot of time for installation and training. Armagh was here with us on opening day to help us through the training process, and to make sure we could handle the crowds.

“There was so much to worry about at that time it was great knowing Armagh was there to support us all the way.”

Click here for a pdf version of the Mustard Seed Grocery Co-Op Testimonial.

About Armagh POS Solutions

Armagh has been serving the retail, restaurant and grocery industries in Canada since 1979, delivering solutions for a range of operators from single-unit small businesses to multi-unit national chains.

We are specialists in touch screen and scanning point of sale (POS) systems for both restaurants and retail stores, cash registers, scales, liquor inventory control systems, and grocery label and wrapping equipment.

With 40+ years POS industry experienced the sales staff at Armagh provides experienced consultants in point-of-purchase management, customer service efficiency, process automation, and restaurant order management.

Armagh’s award-winning Catapult Retail POS Software and Digital Dining POS Restaurant Software are best-in-class, and Armagh is a QIR and Diamond Toshiba Alliance Partner.